Salary Disbursement for ----------------
1. Introduction
Telenor Pakistan
Telenor Pakistan is 100% owned by
Telenor ASA and adds on to its operations in Asia together with Thailand,
Malaysia, Bangladesh and India.
Telenor Pakistan launched its
operations in March 2005 as the single largest direct European investment in
Pakistan, setting precedence for further foreign investments in the telecom
sector. We are the fastest growing mobile network in the country,
with coverage reaching deep into many of the remotest areas of Pakistan. In the
most difficult terrains of the country, from the hilly northern areas to the
sprawling deserts in the south, at times we are the only operator connecting
the previously unconnected.
We are keeping ahead by investing
heavily in infrastructure expansion. We are spread across Pakistan, creating
2,500 direct and 25,000-plus indirect employment opportunities. We have a
network of 29 company-owned sales and service centres, more than 250
franchisees and some 11,500 retail outlets. For 2009 it is estimated that Telenor Pakistan has contributed
Rs. 20 billion in various forms of direct and indirect taxes to the economy of
Pakistan.
Tameer Microfinance Bank
Tameer
Bank, a fast growing microfinance bank licensed by State Bank of Pakistan in
August 2005, rated A- (single A minus) and A-2 (A two) by JCRVIS, has a current
network of 39 on-line branches, 18 on-line sales & service centers along
with 40 community centers (CC) across Sindh and Punjab. Additionally, it is the
first bank to have a full and final approval to conduct branchless banking
business in Pakistan.
It has given new complexion to the
microfinance sector by induction of innovative technology driven financial
services to the under-served population through choice of bank tellers, ATM
machines, mobile phones and Point of Sale (POS) terminals.
easypaisa
For easypaisa, Telenor Pakistan and
Tameer Micro Finance Bank has partnered to introduce branchless banking for the
first time in Pakistan. The innovative product umbrella of easypaisa will give
you complete convenience and empowerment that you had always wanted in life. easypaisa
is not just limited to Telenor subscribers; it’s available for all mobile
users. In fact, people without mobile phones can equally enjoy our products. So
now everyone can use our services from anywhere and anytime.
easypaisa is the easiest way to conduct
your financial transactions whether they are related to paying your utility
bills, sending/receiving money within Pakistan, receiving money from abroad
etc.
easypaisa’s new products and services
will make life more convenient for people all across Pakistan. No longer do
people have to travel long distances and wait in long queues at Post Offices or
Banks or be constrained by limited working hours. Any person can use easypaisa
services by visiting their nearest easypaisa authorized shop, Telenor
Franchise, Telenor Sales & Service Center or Tameer Microfinance Bank
branch.
Following are the services available to
the customers through our retailers as well as easypaisa Mobile Accounts.
·
Bill Payment
Customers can pay their electricity,
gas, PTCL and wi-tribe bills through any of our easypaisa retailer or through
their easypaisa Mobile Accounts.
·
Money Transfer
Any person with a need to send money from one city
to another can use this service from any easypaisa outlet or though their
Mobile Accounts.
·
International Remittances
Using easypaisa International Home
Transfer service, customers can now receive money from family and friends from
over 80 countries through our Sending Partners. Currently, this service is available at Telenor
S&SC’s, Tameer bank branches and Telenor Franchises.
·
Donation Payment
Customers can send donations to the
following organizations by using our easypaisa shop or easypaisa Mobile
Accounts
o Shaukat Khanam Memorial Cancer
Hospital (SKMCH)
o SOS Children’s Villages of Pakistan (SOS)
o Pakistan Red Crescent Society -
Flood Relief Efforts (REDCRESSALARY)
·
Mobile Top Up
Customers can purchase prepaid balance and pay
post-paid bills any time anywhere from mobile phone using their Mobile Account.
Mobile Top Up is as an alternate recharge channel for the customers and its one
of its kind in the industry.
2. Business Requirements
·
Salary Disbursement solution via Mobile Account
·
No of Employees: 200
·
Location: Karachi
·
Disbursements Frequency: Once a month
·
There will be minimum of 200 transactions and Rs 1.5 Million
approx will be disbursed per month
Operational
details and timelines to be discussed in detail with ---------------- after
receiving go ahead from their side.
3. Transaction Flow
Salary Disbursement
Process Overview:
4. Key Steps
Account Opening for PAK DENIM:
Core banking account will be created in the name of PAK
DENIM. This will be the account used for Salary Disbursements to PAK DENIM
employees.
Salary Disbursement Process for PAK DENIM:
Following process of Salary disbursement will be used.
· --------- will ensure that all the staff members have
Telenor SIMs
· ----------- will fund their Core banking account 07 working
days prior to the disbursal.
· ------------- will provide the location wise complete details of
employees including the amount to be disbursed and the CNIC data for
verification. For verification purpose and opening of Mobile Accounts for the
staff it is advised that data provided should include the below file
· -------------- Employees will have to visit nearest easypaisa
shop to collect their monthly salary.
·
Once verified, Salary amount will be given to the Employee.
·
Easypaisa will share the report of disbursements with the
PAK DENIM team.
5.
Complaint Management System:
Our dedicated teams at call centre (345 or 111-345-100) help line are
available round the clock to entertain the queries of PAK DENIM Employees. All
the processes are well-defined and conveyed to the relevant teams to ensure the
timely resolution of these complaints.
In case there is any complaint to be raised by PAK DENIM, our
corporate support team is ready to entertain the queries of their valued
customers. Any query can be raised by directly sending an email to a corporate
support team and a dedicated Relationship Officer will be available to handle
such complaints.
6.
Other Benefits
·
30 Free Telenor to Telenor Minutes every
month (for prepaid users)
·
50 Free Telenor to Telenor Minutes every
month (for post paid users)
·
Rs 5,000 cash prize Lucky Draw for employees
every month
·
The License fee of PKR 60 per employee payable once at the
time of Mobile Account registration will
be 100% waived off by Telenor
·
FREE 25 Telenor to Telenor
Minutes on every recharge of Rs 75 (for prepaid users)
·
100% waiver on MNP fee of Rs 55
·
FREE Joining Bonus of Rs 100 upon
successful MNP
7. Service Charges:
·
PAK DENIM Employees would have to buy Telenor SIMs from the
market
·
Following fee per transaction will be charged:
|
Slab Start -
Slab End
|
Actual Price
|
Discount Price
|
|
0 - 1,001
|
23.20
|
15.00
|
|
1,001 - 2,500
|
46.40
|
30.00
|
|
2,501 - 4,000
|
69.60
|
45.00
|
|
4,001 - 6,000
|
92.80
|
60.00
|
|
6,001 - 8,000
|
116.00
|
75.00
|
|
8,001 - 10,000
|
139.20
|
90.00
|
|
10,001 - 13,000
|
162.40
|
105.00
|
|
13,001 - 16,000
|
185.60
|
120.00
|
|
16,001 - 20,000
|
208.80
|
135.00
|
|
20,001 - 25,000
|
232.00
|
150.00
|
·
PAK DENIM would have to make additional deposit of
transaction price over and above the amount for monthly salary disbursement
into their Core Banking Account every month
·
As long as employee withdraws the total salary in one
transaction there will be no transaction charges to the employee but in case if
employee decides to withdraw salary in multiple transactions then extra
transaction cost may have to be borne by the employee
8. Next Steps:
Following are the key next steps for
this project.
·
Contract Signing/Legal Agreement after having ----------
approval
·
Account opening for -------------
·
Training of key Resources
·
Roll out
9. Disclaimers/Confidentiality
The
information contained in this proposal document shall be held in strict
confidence by PAK DENIM and shall not:
(i)
Be divulged to any
third party other than employees of ------------------- which need to know the same for
the purposes of evaluating whether to take up the Branchless Banking retailer
collection process.
(ii)
be reproduced in
any manner; and
(iii)
Be used other than
for the purpose of the Evaluation.
This
proposal has been prepared by Tameer Bank and Telenor Pakistan for information
purposes only and does not constitute an offer by these entities to provide
Branchless Banking Services. The
information contained in this proposal document does not purport to be all
inclusive or to contain all information PAK DENIM may require. It is understood that PAK DENIM shall be
responsible for doing its own due diligence in connection with the Evaluation.
10. Conclusion:
This
proposal document is the next step in the continuing discussions between ----------- and the easypaisa team representing Tameer Bank and Telenor Pakistan.
We
do look forward to hearing from you and working together,
Thanking
you
On
behalf of easypaisa
