Salary Disbursement for ----------------

Salary Disbursement for ----------------

1.   Introduction

Telenor Pakistan

Telenor Pakistan is 100% owned by Telenor ASA and adds on to its operations in Asia together with Thailand, Malaysia, Bangladesh and India.

Telenor Pakistan launched its operations in March 2005 as the single largest direct European investment in Pakistan, setting precedence for further foreign investments in the telecom sector. We are the fastest growing mobile network in the country, with coverage reaching deep into many of the remotest areas of Pakistan. In the most difficult terrains of the country, from the hilly northern areas to the sprawling deserts in the south, at times we are the only operator connecting the previously unconnected.

We are keeping ahead by investing heavily in infrastructure expansion. We are spread across Pakistan, creating 2,500 direct and 25,000-plus indirect employment opportunities. We have a network of 29 company-owned sales and service centres, more than 250 franchisees and some 11,500 retail outlets. For 2009 it is estimated that Telenor Pakistan has contributed Rs. 20 billion in various forms of direct and indirect taxes to the economy of Pakistan.

Tameer Microfinance Bank

Tameer Bank, a fast growing microfinance bank licensed by State Bank of Pakistan in August 2005, rated A- (single A minus) and A-2 (A two) by JCRVIS, has a current network of 39 on-line branches, 18 on-line sales & service centers along with 40 community centers (CC) across Sindh and Punjab. Additionally, it is the first bank to have a full and final approval to conduct branchless banking business in Pakistan.

It has given new complexion to the microfinance sector by induction of innovative technology driven financial services to the under-served population through choice of bank tellers, ATM machines, mobile phones and Point of Sale (POS) terminals.

easypaisa

For easypaisa, Telenor Pakistan and Tameer Micro Finance Bank has partnered to introduce branchless banking for the first time in Pakistan. The innovative product umbrella of easypaisa will give you complete convenience and empowerment that you had always wanted in life. easypaisa is not just limited to Telenor subscribers; it’s available for all mobile users. In fact, people without mobile phones can equally enjoy our products. So now everyone can use our services from anywhere and anytime.

easypaisa is the easiest way to conduct your financial transactions whether they are related to paying your utility bills, sending/receiving money within Pakistan, receiving money from abroad etc.

easypaisa’s new products and services will make life more convenient for people all across Pakistan. No longer do people have to travel long distances and wait in long queues at Post Offices or Banks or be constrained by limited working hours. Any person can use easypaisa services by visiting their nearest easypaisa authorized shop, Telenor Franchise, Telenor Sales & Service Center or Tameer Microfinance Bank branch.

Following are the services available to the customers through our retailers as well as easypaisa Mobile Accounts.

·        Bill Payment

Customers can pay their electricity, gas, PTCL and wi-tribe bills through any of our easypaisa retailer or through their easypaisa Mobile Accounts.

·        Money Transfer

Any person with a need to send money from one city to another can use this service from any easypaisa outlet or though their Mobile Accounts.

·        International Remittances

Using easypaisa International Home Transfer service, customers can now receive money from family and friends from over 80 countries through our Sending Partners. Currently, this service is available at Telenor S&SC’s, Tameer bank branches and Telenor Franchises.

·        Donation Payment

Customers can send donations to the following organizations by using our easypaisa shop or easypaisa Mobile Accounts

o       Shaukat Khanam Memorial Cancer Hospital (SKMCH)

o       SOS Children’s Villages of Pakistan (SOS)

o       Pakistan Red Crescent Society - Flood Relief Efforts (REDCRESSALARY)

·        Mobile Top Up

Customers can purchase prepaid balance and pay post-paid bills any time anywhere from mobile phone using their Mobile Account. Mobile Top Up is as an alternate recharge channel for the customers and its one of its kind in the industry.

 

2.   Business Requirements

·        Salary Disbursement solution via Mobile Account

·        No of Employees: 200

·        Location: Karachi

·        Disbursements Frequency: Once a month

·        There will be minimum of 200 transactions and Rs 1.5 Million approx will be disbursed per month

Operational details and timelines to be discussed in detail with ---------------- after receiving go ahead from their side.

3.   Transaction Flow

Salary Disbursement Process Overview:

4.   Key Steps

Account Opening for PAK DENIM:

Core banking account will be created in the name of PAK DENIM. This will be the account used for Salary Disbursements to PAK DENIM employees.

Salary Disbursement Process for PAK DENIM:

Following process of Salary disbursement will be used.

·        --------- will ensure that all the staff members have Telenor SIMs

·        ----------- will fund their Core banking account 07 working days prior to the disbursal.

·        ------------- will provide the location wise complete details of employees including the amount to be disbursed and the CNIC data for verification. For verification purpose and opening of Mobile Accounts for the staff it is advised that data provided should include the below file

·        -------------- Employees will have to visit nearest easypaisa shop to collect their monthly salary.

·        Once verified, Salary amount will be given to the Employee.

·        Easypaisa will share the report of disbursements with the PAK DENIM team.

5.      Complaint Management System:

Our dedicated teams at call centre (345 or 111-345-100) help line are available round the clock to entertain the queries of PAK DENIM Employees. All the processes are well-defined and conveyed to the relevant teams to ensure the timely resolution of these complaints.

In case there is any complaint to be raised by PAK DENIM, our corporate support team is ready to entertain the queries of their valued customers. Any query can be raised by directly sending an email to a corporate support team and a dedicated Relationship Officer will be available to handle such complaints.

6.      Other Benefits

·        30 Free Telenor to Telenor Minutes every month (for prepaid users)

·        50 Free Telenor to Telenor Minutes every month (for post paid users)

·        Rs 5,000 cash prize Lucky Draw for employees every month

·        The License fee of PKR 60 per employee payable once at the time  of Mobile Account registration will be 100% waived off by Telenor

·        FREE 25 Telenor to Telenor Minutes on every recharge of Rs 75 (for prepaid users)

·        100% waiver on MNP fee of Rs 55

·        FREE Joining Bonus of Rs 100 upon successful MNP

7.   Service Charges:

·        PAK DENIM Employees would have to buy Telenor SIMs from the market

·        Following fee per transaction will be charged:

Slab Start - Slab End	Actual Price	Discount Price
0 - 1,001	23.20	15.00
1,001 - 2,500	46.40	30.00
2,501 - 4,000	69.60	45.00
4,001 - 6,000	92.80	60.00
6,001 - 8,000	116.00	75.00
8,001 - 10,000	139.20	90.00
10,001 - 13,000	162.40	105.00
13,001 - 16,000	185.60	120.00
16,001 - 20,000	208.80	135.00
20,001 - 25,000	232.00	150.00

·        PAK DENIM would have to make additional deposit of transaction price over and above the amount for monthly salary disbursement into their Core Banking Account every month

·        As long as employee withdraws the total salary in one transaction there will be no transaction charges to the employee but in case if employee decides to withdraw salary in multiple transactions then extra transaction cost may have to be borne by the employee

8.   Next Steps:

Following are the key next steps for this project.

·        Contract Signing/Legal Agreement after having ---------- approval

·        Account opening for -------------

·        Training of key Resources

·        Roll out

9.   Disclaimers/Confidentiality

The information contained in this proposal document shall be held in strict confidence by PAK DENIM and shall not:

(i)                   Be divulged to any third party other than employees of ------------------- which need to know the same for the purposes of evaluating whether to take up the Branchless Banking retailer collection process.

(ii)                 be reproduced in any manner; and

(iii)               Be used other than for the purpose of the Evaluation.

This proposal has been prepared by Tameer Bank and Telenor Pakistan for information purposes only and does not constitute an offer by these entities to provide Branchless Banking Services.  The information contained in this proposal document does not purport to be all inclusive or to contain all information PAK DENIM may require.  It is understood that PAK DENIM shall be responsible for doing its own due diligence in connection with the Evaluation.

10.        Conclusion:

This proposal document is the next step in the continuing discussions between ----------- and the easypaisa team representing Tameer Bank and Telenor Pakistan.

We do look forward to hearing from you and working together,

Thanking you

On behalf of easypaisa